Flyadeal Airlines

Adding Infants and Changing Passenger Information: Passengers can add an infant to their booking, change passenger names, or update contact information. This flexibility allows for easy management of travel plans.

Baggage Additions: Additional baggage can be added to your booking prior to the flight. Prepaying for extra luggage is more cost-effective than paying at the airport. For instance, for a 15kg piece, the prepay cost is SAR 70, while at the airport, it’s SAR 180​​​​.

Seat Selection: Flyadeal offers the option to add a preferred seat to your booking. This can be done anytime from booking until check-in. They provide front row premium and super extra legroom seats for added comfort. There's also a special 'Ladies Only' section available​​.

Changing Flight Date/Time: It's possible to change the date or time of your booking online up to 90 minutes before departure. This service incurs a change fee of 200 SR for domestic flights and 250 SR for international flights, along with any difference in flight price​​.

Group and Charter Bookings: For those traveling in groups or needing charter services, flyadeal offers tailored booking options to accommodate such needs.

Special Assistance: The airline also provides services for passengers requiring special assistance, like adding a wheelchair to the booking or accommodating pregnant travelers.

Flight-Related Queries: Assistance is available for any issues related to flight delays, cancellations, or seat bookings.

Asia Pacific Air Transport Excellence Award (2018): Flyadeal was recognized as the 'Best Emerging Airline' at the CAPA Aviation Excellence Awards. This award acknowledges airlines with significant strategic impact on the aviation industry and its development​​.

Global Brands Magazine Awards (2022): Flyadeal won 'Fastest Growing Airline Brand' and 'Best Low-Cost Airline Brand' in Saudi Arabia. These awards highlight the airline's rapid growth and popularity in the low-cost sector​​.

Middle East Management Excellence Awards (2023): Hanan Badri, Chief People Officer of flyadeal, received the 'Executive of the Year - Airline' award. This accolade recognizes her significant contributions to navigating challenges and driving change within the airline, as well as her focus on fostering a diverse and inclusive workforce​​​​.

Middle East Technology Excellence Awards: The airline's revamped website was awarded for excellence in the 'E-Commerce - Airline' category. This award showcases flyadeal's commitment to enhancing customer experience through digital innovation​