Free Delay
Free Delay
Offer Terms & Conditions
Free Delay
- Free Delay is an optional service that provides free rebooking or a 100% refund of the base fare and taxes in the event of a qualifying flight disruption.
- To be eligible, the flight must be delayed or cancelled by more 2 hours for international flights OR 1 hour for domestic flight. The disruption must occur within 24 hours of the scheduled departure time.
- The Free Delay must be added during the booking process via the Add-ons page.
- In the event of a flight delay or cancellation, the customer must provide valid proof of the disruption.
- Once confirmed, the customer can either be rebooked on any available airline in a similar fare class or choose to receive a 100% refund of the base fare and taxes.
- If a customer books a round-trip ticket and one of the flights is affected by a delay or cancellation, only the affected flight will be eligible for a refund or reschedule.
- The refund includes only the original base fare and taxes for the affected portion of the journey; service fees, add-ons, free delay fee, and extras such as seat selection or baggage are not refundable.
- Free Delay can only be used once per booking. Multiple disruptions do not entitle the customer to multiple refunds or rebookings.
- Baggage is the customer’s responsibility, and almatar does not assist with checked or carry-on luggage.
- If the customer misses the rebooked flight, almatar is not liable, and no further compensation or rebooking will be offered.
- Once a refund is accepted, the customer is no longer eligible for rebooking under the Free Delay
- In the event of Force Majeure (including airline cancellations, airspace closures, outbreaks, etc.), the fee for this service remains non-refundable.
- If the customer voluntarily cancels or changes their flight, the Delay Protection becomes void and is not applicable.
- This offer is directed to individuals and families, this offer is NOT intended for travel agencies, companies, organizations or individuals who are booking on behalf of others.
- almatar app has the right to cancel the points or close the account for any party that is found to be seeking fraud or illegal profit.
- almatar has the right to change or cancel this offer at its discretion.
- Offer Period: Limited time
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